Kruise Help Center How Can I get help?
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Welcome to the Help Center




How Can I get help?

There are several ways to obtain assistance while using our website.  Please read below for more details on how to contact us.

The Help Center

Please refer to the items here in the kruise.com help center to see if any of them apply to your situation.  We have information regarding our company, CE subscriptions, exams/grading info, and much more!  They cover the most often asked questions from students and can save you time to refer to them as needed.

Live Support

From 8:00 am until 4:30 pm Pacific Time Zone, you can reach one of our CE advisors by clicking on the icon at the top right-hand side of the page.  You can chat online with one of our advisors about any problem you may need assisstance with and get help with just one click of the button.

Ask us a Question!

On each individual product page, there is a '?' icon next to the words "ask us a question".  If you click on the icon, you can send an email with your question regarding that particular product.  Just remember!  If you have any questions about a particular product, make sure that you have read all of the blue information tabs at the bottom of the product page.  Most of the information on that product is already there for you convenience.  But if you can not find the answer you are looking for, feel free to ask us a question.

Information Tabs

On each individual product page, there are several blue tabs with labels such as: Details, State Information, Monitor Requirements, etc. Please click on these tabs for details regarding each course including how to take your exam, how your certificate of completion will be sent, whether we will report your CE credit or if you are required to do so, and many, many other helpful facts about this course as well as CE in your state in general.

By Email

Please email us at help@kruise.com with any questions you may have.  We monitor this email constantly throughout the day.  Please include a complete description of your problems or questions as well as your name, phone number, email, best method to reach you, and the best time to reach you.  One of our CE advisors will be in touch with you very shortly.

By Phone

We take pride in offering excellent, high-quality training courses at extremely low cost.  As you might imagine, a company that sells products that cost as little as ours, we cannot afford to spend a great deal of time on the phone providing individual instructions.  That is why we have provided extensive online support and information which should be able to answer all of your questions. One of the ways you can help us to keep our prices as low as possible is to use the online help and support alternatives rather than the phone, whenever possible.

If, however, you have followed all of the instructions that came with your course, and have exhausted all of the above options, and feel that you have no other way to obtain assistance, please call us at 1-800-517-7500.  We would be more than happy to assisst you!


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Sandi Kruise Insurance Training is a nationwide provider for Insurance CE and California Pre License courses .